Healthcare CSR

Job Description We are looking for a dedicated and customer-focused Healthcare Customer Service Representative to join our growing team in Ortigas. The ideal candidate should have experience handling healthcare accounts in the BPO industry, excellent communication skills, and a passion for assisting customers with their healthcare-related concerns. Qualifications - At least 6 months of healthcare account experience in the BPO industry - Good English communication skills - Strong customer service and problem-solving skills - Ability to handle customer inquiries professionally and efficiently - Willing to work on-site in Ortigas - Willing to start ASAP - High School or Senior High School graduate or higher Job Responsibilities - Handle incoming calls from patients and provide accurate information regarding healthcare services. - Assist patients with inquiries about healthcare benefits, insurance coverage, and eligibility. - Verify and update patient information in the system. - Address customer concerns and provide appropriate solutions in a timely manner. - Document customer interactions and maintain accurate records. - Deliver excellent customer service while maintaining professionalism and confidentiality. What We Offer - Salary package of up to ₱25,000 - Day 1 HMO coverage - 13th Month Pay and paid holidays - Performance bonuses and incentives - Opportunity to grow with a supportive team - ASAP deployment