Telco Customer Service

Job Description We are hiring Customer Service Representatives for a Telecommunications Account in Cagayan de Oro. Key Responsibilities - Handle customer inquiries regarding accounts, billing, plans, and services. - Assist customers with service requests and account-related concerns. - Provide basic troubleshooting for telecommunications services. - Resolve customer concerns or escalate complex issues when necessary. - Accurately document customer interactions and resolutions. - Provide professional and efficient customer service. Qualifications - High School or Senior High School graduate - No BPO experience required - Customer Contact Experience (CCE) is an advantage - B2 English communication proficiency - Good communication and problem-solving skills - Willing to work onsite in Cagayan de Oro - Applicants from outside CDO may be eligible for relocation assistance Benefits - Up to ₱21,000 salary package - Relocation assistance for qualified applicants - Comprehensive company-provided training - Career growth opportunities - Telecommunications industry experience Valid ID Requirement At least one valid government-issued ID is required upon hiring, such as: - National ID - Passport - Driver's License - SSS ID - PRC ID - Postal ID - Voter's ID - Other accepted government-issued IDs Valid ID and relocation assistance requirements are subject to the employer's hiring policy.