Healthcare Customer Service Rep
Job Summary
We are seeking dedicated Call Center Agents to join our healthcare account. In this role, you will be the primary point of contact for customers, handling inquiries and resolving concerns. We provide a professional environment with opportunities for career growth and performance-based incentives.
Responsibilities
- Manage customer inquiries
- Resolve customer concerns
- Maintain high service standards
- Operate in high-volume call environment
Required Skills
- Strong communication skills
- Flexible with shifting schedules
- Ability to work in fast-paced environment
- Customer service orientation
Job Details
Position: Call Center Agent/CSR
Job Type: Full-Time | Shifting Schedule
Responsibilities:
- Serve as the first point of contact for customers.
- Handle customer inquiries and resolve concerns professionally.
- Deliver top-tier service during every interaction.
- Work in a fast-paced, high-volume call environment.
Benefits:
- Competitive salary with performance-based incentives.
- HMO & dental benefits.
- Paid vacation and sick leave.
- Opportunities for promotion and career development.
- Wellness programs and exclusive employee discounts.
- A diverse, inclusive, and supportive workplace.
Requirements:
- High School graduate (college level or degree is an advantage).
- Strong communication skills.
- Open to applicants with or without BPO experience.
- Ability to work in a fast-paced, high-volume call environment.
- Customer service experience is a plus (training provided).
- Amenable to work shifting schedules, including nights, weekends, and holidays.