Junior Store Supervisor

JOB DESCRIPTION Operational Management - Lead and manage day-to-day operations across their assigned site, ensuring compliance with company standard operating procedures (SOPs). - Conduct regular store inspections to maintain operational efficiency, product displays, cleanliness, and adherence to safety protocols. Staff Leadership and Development - Supervise, coach, and motivate team members to enhance performance, productivity, and customer satisfaction. - Assist in the onboarding, training, and development of new employees fostering a positive work environment. - Conduct performance evaluations, provide constructive feedback, and carry out necessary disciplinary actions to address poor performance. Inventory and Financial Management - Monitor sales performance, analyze Key Performance Indicators (KPIs), and implement action plans to achieve or exceed sales targets and budget goals. - Oversee inventory control procedures, ensuring accurate stock levels and minimizing waste by verifying the store crew’s opening and closing inventory records and reports. - Prepare and monitor expenses, budgets, and various management reports, including profit and loss statements, sales data, and labor reports for the assigned branch. Quality and Compliance - Ensure strict compliance with all food safety, sanitation, and hygiene protocols. - Address and resolve product and service quality issues promptly and professionally handle escalated customer complaints. Marketing and Strategy - Collaborate with the marketing team to oversee the implementation of marketing promotions, seasonal product rollouts, and other initiatives. - Collect customer feedback and observe customer spending behavior to effectively upsell products and align sales efforts with marketing initiatives. Working Condition/Environment - Willing to work at the assigned branch location. - Open to work in a shifting schedule, including weekends and holidays. JOB SPECIFICATIONS - Bachelor’s degree in Business Administration, Hospitality Management, Food Technology, or a related field. - Minimum of 1 year of supervisory or managerial experience in multi-unit management, food production, or the retail bakery industry. - Experience with e-commerce, commerce, and food delivery apps (ex. GrabFood) is an advantage. - Strong knowledge of inventory management, customer service, and food safety standards. - Excellent leadership, organizational, and problem-solving skills. - Proficient in Point of Sale systems, Microsoft Excel or Google Sheets, and report preparation.