Customer Service Representative
Job Summary
As a Customer Service Representative for Teleperformance’s Retail Account, you will provide excellent voice customer service to international clients. Your main tasks include handling inbound calls, resolving inquiries, and maintaining high customer satisfaction. The role requires at least 6 months of customer-facing experience and strong English communication skills.
Responsibilities
- Handle inbound customer calls and provide accurate assistance
- Address customer inquiries, concerns, and service-related requests
- Resolve customer issues efficiently while following company policies
- Document customer interactions and update account information
Required Skills
- At least 6 months customer-facing experience
- Excellent English communication skills
- Willing to work onsite and on a shifting schedule
- High School or Senior High School Graduate
Job Details
Job Role
As a Customer Service Representative (CSR) for Teleperformance’s Retail Account, you will provide excellent customer service to international customers through voice interactions. You will assist customers with inquiries, concerns, and requests while ensuring a positive and professional customer experience.
Key Responsibilities
- Handle inbound customer calls and provide accurate assistance.
- Address customer inquiries, concerns, and service-related requests.
- Provide clear and professional communication in English.
- Resolve customer issues efficiently while following company policies and procedures.
- Maintain a high level of customer satisfaction.
- Document customer interactions and update account information as needed.
Qualifications
- At least 6 months of customer-facing experience.
- BPO experience is not required.
- High School Graduate (old curriculum) or Senior High School Graduate.
- Excellent English communication skills.
- Willing to work onsite and on a shifting schedule.
- Willing to work in Fairview, Quezon City.
Account: Retail – Voice
Work Setup: Onsite
Location: Fairview, Quezon City