Customer Service Representative
Job Summary
As a Customer Service Representative at iQor, you will handle inbound calls with empathy and professionalism to deliver effective solutions and support. The role involves building trust with customers, resolving issues efficiently, and meeting customer experience goals. You will receive comprehensive training and benefits while growing your career in a supportive environment.
Responsibilities
- Take inbound calls with energy, empathy, and professionalism
- Offer the right solutions and resolve issues on the first call
- Share product knowledge in a clear, friendly way
Required Skills
- Strong English communication skills
- Customer service or BPO experience
- Comfortable using a computer and online tools
Job Details
Customer Service Representative (Work-In-Office)
What Your Day-to-Day Looks Like
As a Customer Service Representative, you will:
- Take inbound calls with energy, empathy, and professionalism.
- Connect with customers, listen closely, and offer the right solutions.
- Build trust with clients and teammates by being dependable and supportive.
- Handle customer needs with care, aiming to resolve issues on the first call.
- Deliver excellent service while learning how to meet customer experience goals.
- Share product knowledge in a clear, friendly way that helps customers.
What We’re Looking For
- At least High School/Senior High graduate
- Strong English communication skills
- Customer service or BPO experience is a plus, but not required
- A positive, dependable attitude with a willingness to learn
- Comfortable using a computer and navigating online tools
Why You’ll Love Working at iQor
- Competitive pay and allowances with monthly incentives.
- HMO benefits for you, plus options to enroll up to 5 dependents.
- Up to 30 days of paid leave annually (with up to 21 days convertible to cash).
- Night differential pay, group life insurance, and free onsite medical care.
- Training, coaching, and quarterly appraisals to support your career growth.