Customer Service Representative
Job Summary
As a Customer Service Representative, you will assist clients across phone, email, and live chat platforms. This position involves diagnosing technical problems, answering general questions, and providing accurate product specifications. To thrive in this role, you should possess excellent verbal communication, active listening abilities, and basic digital literacy.
Responsibilities
- Answer customer calls and assist with questions
- Investigate customer concerns and troubleshoot issues
- Resolve customer problems efficiently
- Update customer and account information
Required Skills
- At least 6 months call center experience
- SH/SHS Grad
- Basic computer literacy
- Good communication skills
Job Details
Key Responsibilities:
- Answer customer calls and assist with questions about products, orders, and accounts.
- Provide clear explanations of company services, policies, and available options.
- Investigate customer concerns and troubleshoot issues professionally.
- Resolve customer problems efficiently and strive for first-call resolution.
- Update customer and account information accurately.
Qualifications
- At least 6 months call center experience
- SH/SHS Grad
- Willing to work on site
- Basic computer literacy
- Good communication skills
Benefits
- Paid Training
- Competitive Salary
- Bonuses
- HMO and Other Benefits
- Career Growth Opportunities
- Fun and Supportive Team Environment