Customer Service Representative
Job Summary
Assist customers with inquiries and resolve issues promptly while providing product information and support via multiple channels. Maintain a positive and professional demeanor while documenting interactions and collaborating with team members. Ensure adherence to company policies and procedures while handling telco account operations.
Responsibilities
- Assist customers with inquiries and resolve issues
- Provide product information and support via phone, email, and chat
- Document customer interactions and feedback effectively
- Collaborate with team members to enhance service quality
Required Skills
- At least HS Grad (old curriculum) / SHS Grad
- Preferably with at least 6mos CCE
- Above Average English communication skills
- Good computer navigational skills on multiple systems
- Typing speed of 25 - 30 WPM
Job Details
Assist customers with inquiries and resolve issues promptly.
Provide product information and support via phone, email, and chat.
Maintain a positive and professional demeanor in all interactions.
Document customer interactions and feedback effectively.
Collaborate with team members to enhance service quality.
Adhere to company policies and procedures diligently.
Account: Telco
(at least HS Grad (old curriculum) / SHS Grad | preferably with at least 6mos CCE | Excellent Communication Skills
Applicant is a high school graduate (old curriculum) / senior high school graduate (new curriculum)
Above Average English communication skills
Good computer navigational skills on multiple systems
Typing speed of 25 - 30 WPM