Call Center Agent
Job Summary
As a Customer Service Representative, you will support customers via phone, email, and chat by resolving technical issues and answering questions. You will be responsible for providing clear product information and ensuring efficient problem resolution. Candidates must possess good communication skills, listening abilities, and basic computer knowledge.
Responsibilities
- Answer customer calls and assist with product, order, and account questions
- Provide clear explanations of company services, policies, and options
- Investigate concerns and troubleshoot issues professionally
- Resolve customer problems efficiently for first-call resolution
- Update customer and account information accurately
Required Skills
- At least 6 months call center experience
- SH/SHS Grad
- Willing to work on site
- Basic computer literacy
- Good communication skills
Job Details
As a Customer Service Representative, you’ll support customers via phone, email, and chat. Your responsibilities include resolving technical issues, answering questions, and providing clear product information. Good communication, listening skills, and basic computer knowledge are required.
Key Responsibilities:
- Answer customer calls and assist with questions about products, orders, and accounts.
- Provide clear explanations of company services, policies, and available options.
- Investigate customer concerns and troubleshoot issues professionally.
- Resolve customer problems efficiently and strive for first-call resolution.
- Update customer and account information accurately.
Qualifications:
- At least 6 months call center experience
- SH/SHS Grad
- Willing to work on site
- Basic computer literacy
- Good communication skills