Customer Service Manager
Job Summary
Oversee daily operations of the customer service department, train and mentor representatives, and develop service policies. Handle escalated customer inquiries, resolve complaints, and analyze metrics for continuous improvement. Requires a high school diploma with 0-2 years of experience and strong communication skills.
Responsibilities
- Oversee daily customer service operations
- Train and mentor representatives
- Develop customer service policies
- Handle escalated inquiries and complaints
- Analyze metrics and feedback
Required Skills
- English communication skills
- Customer service orientation
- Problem-solving abilities
- Empathy and patience
Job Details
Description
Oversee daily operations of the customer service department
Train and mentor customer service representatives
Develop and implement customer service policies and procedures
Handle escalated customer inquiries and complaints
Analyze customer service metrics and feedback for improvement
Requirements
Educational Qualifications:
High School Diploma or equivalent
Experience Level:
0–2 years
Skills and Competencies:
Excellent communication skills in English
Strong customer service orientation
Qualities and Traits:
Problem-solving abilities
Empathy and patience