Customer Service Supervisor
Job Summary
Supervise customer service representatives to ensure adherence to company policies and procedures. Train, mentor, and evaluate team members to enhance skills and improve productivity, service quality, and customer satisfaction. The ideal candidate should have a degree in Business Administration or a related field with at least 2-3 years of supervisory experience.
Responsibilities
- Supervise customer service representatives
- Train and mentor team members
- Monitor and evaluate team productivity and service quality
Required Skills
- Strong leadership and team management
- Excellent communication and interpersonal skills
- 2-3 years in a supervisory role
Job Details
Supervise customer service representatives and ensure adherence to company policies and procedures.
Train and mentor team members to enhance skills and improve performance.
Monitor and evaluate team productivity, service quality, and customer satisfaction.
Qualifications:
Bachelor’s degree in Business Administration, Management, or related field (preferred).
Proven experience in customer service, with at least 2-3 years in a supervisory role.
Skills and Competencies:
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.