Customer Service Representative
Job Summary
Provide exceptional customer support through various channels including phone and email while effectively resolving inquiries and complaints. Document customer interactions accurately and collaborate with team members to enhance service quality. Handle orders, returns, and exchanges in accordance with company policies and procedures.
Responsibilities
- Provide exceptional customer support via phone and email
- Assist customers with inquiries, complaints, and product issues
- Document customer interactions and maintain accurate database records
- Handle orders, returns, and exchanges as per company policies
Required Skills
- At least 6 months international voice call center experience
- Proficient in English language
- Strong customer service skills
- Excellent communication and interpersonal skills
Job Details
Description
Provide exceptional customer support through various channels including phone & email.
Assist customers with inquiries, complaints, and product-related issues effectively.
Document customer interactions and maintain accurate records in the database.
Collaborate with team members to enhance customer satisfaction and service quality.
Handle orders, returns, and exchanges as per company policies and procedures.
Requirements
Educational Qualifications: SHS/HS Grad./college under grad./college graduate
Experience Level: At least 6months in an International Voice Call Center Experience.
Skills and Competencies: Proficient in English language; strong customer service skills.
Qualities and Traits: Excellent communication and interpersonal skills; patience and empathy.
Working Conditions: Ability to work in a fast-paced environment and handle stressful situations.