Chat Support Agent
Job Summary
iQor Philippines is hiring Chat Support Agents to handle customer inquiries via chat, email, or support tickets with professionalism and empathy. The role involves resolving issues efficiently while delivering excellent customer service in an office-based setup. Candidates should have strong English communication skills and be comfortable using online tools.
Responsibilities
- Respond to customer inquiries through chat, email, or support tickets
- Provide accurate and thoughtful solutions to customer concerns
- Manage customer needs efficiently to resolve issues
Required Skills
- Strong English communication skills
- Comfortable using a computer and online tools
- Positive and dependable attitude
Job Details
Chat Support | Customer Service Representative (Work-In-Office)
What Your Day-to-Day Looks Like
As a Customer Service Representative, you will:
- Respond to customer inquiries through chat, email, or support tickets with professionalism, empathy, and a positive tone.
- Connect with customers by carefully reading and understanding their concerns, then providing accurate and thoughtful solutions.
- Build trust with clients and teammates by being dependable and supportive.
- Manage customer needs with attention to detail, aiming to resolve issues efficiently—ideally within the first interaction.
- Deliver excellent service while learning how to meet customer experience goals.
- Share product knowledge in a clear, friendly way that helps customers.
What We’re Looking For
- At least High School/Senior High graduate
- Strong English communication skills
- Customer service or BPO experience is a plus, but not required
- A positive, dependable attitude with a willingness to learn
- Comfortable using a computer and navigating online tools
Why You’ll Love Working at iQor
- Competitive pay and allowances with monthly incentives.
- HMO benefits for you, plus options to enroll up to 5 dependents.
- Up to 30 days of paid leave annually (with up to 21 days convertible to cash).
- Night differential pay, group life insurance, and free onsite medical care.
- Training, coaching, and quarterly appraisals to support your career growth.