Customer Service Representative

Job Title: Customer Service Representative (Multiple Accounts) Location: Onsite – Robinsons Cyberscape Omega, Ortigas, Pasig City Schedule: Rotating Shifts (Must be open to shifting schedules, weekends, and holidays) Open Positions 1. Customer Service Representative – E-Commerce Social Media (Blended: Voice & Non-Voice) Start Date: September 7, 2026 Role Overview: Provide exceptional support across phone, chat, and social media channels for a global e-commerce client. Qualifications: - College graduate (any 4-year or 2-year degree) - Minimum of 6 months international BPO experience - C1 Advanced Written and Verbal English Communication Skills - Typing proficiency: Minimum 40 WPM with at least 85% accuracy 2. Customer Service Representative – Premium Airline Account (Voice) Start Date: September 3, 2026 Role Overview: Handle inbound flight reservations, booking changes, and high-touch customer inquiries for a world-class airline brand. Qualifications: - Completed at least 1st year, 1st semester in college (no active back subjects) - Minimum of 1 year international BPO experience - C1 Advanced Written and Verbal English Communication Skills - Typing proficiency: Minimum 35 WPM with at least 95% accuracy - Advantage: Previous experience handling Chat or Email channels Core Responsibilities - Handle customer inquiries efficiently while adhering to account-specific quality standards and response times. - Resolve booking, product, or order issues accurately using internal tools and CRM systems. - Maintain clear, empathetic, and professional communication across assigned channels (Voice, Chat, Email, or Social Media). - Adapt flexibly to rotating schedules, night shifts, and changing business requirements.