Sales Operations Manager

The Sales and Operations Manager is responsible for overseeing the sales performance, daily operations, and overall store standards of multiple MANGO Apparel branches. This role ensures that all stores operate efficiently, consistently achieve sales targets, deliver excellent customer service, and comply with company standards, brand guidelines, and operating procedures. The position requires a hands-on, results-driven leader with strong experience in fashion and apparel retail, particularly in managing multiple branches or high-volume retail stores. A. Sales Performance Management - Develop, implement, and monitor sales strategies to achieve monthly, quarterly, and annual sales targets. - Review store sales performance and identify opportunities to increase revenue and improve profitability. - Analyze sales trends, customer behavior, product movement, and store-level performance. - Recommend local store marketing activities, promotions, and sales initiatives to increase store traffic and conversion. - Prepare and submit sales reports, performance updates, and business recommendations to management. B. Multi-Store Operations Management - Oversee the daily operations of multiple stores to ensure smooth, efficient, and consistent branch performance. - Conduct regular store visits and audits to monitor store readiness, cleanliness, product quality, service standards, and compliance. - Ensure all branches follow company policies, standard operating procedures, mall or landlord regulations. - Monitor store opening and closing procedures, manpower schedules, daily reports, and operational concerns. - Identify operational issues and implement timely corrective actions. - Ensure all stores deliver a consistent customer experience and uphold the company brand standards. C. Store-Level Inventory Control and Supply Chain Coordination - Ensure all MANGO Apparel stores follow proper inventory procedures, including receiving, stockroom organization, product handling, stock transfers, replenishment, and daily inventory monitoring. - Review store-level inventory reports and coordinate with Supply Chain and Merchandising teams regarding replenishment, product availability, stockouts, overstock, and merchandise movement. - Monitor inventory variances, missing stocks, damages, and discrepancies; conduct regular spot checks and store audits to ensure inventory accuracy and compliance. - Work closely with Supply Chain and Merchandising teams to support demand forecasting based on sales trends, promotions, seasonality, and product movement. - Ensure store teams properly document deliveries, transfers, returns, damages, and discrepancies, while holding Store Managers and team members accountable for inventory accuracy and reporting. D. Team Leadership and People Management - Lead, coach, and develop store supervisors, team leaders, and frontline staff. - Set clear performance expectations and ensure accountability across all assigned branches. - Conduct training, coaching, and performance evaluations to improve productivity, customer service, and operational compliance. - Support recruitment, onboarding, and manpower planning for store operations. - Build a disciplined, service-oriented, and sales-driven store team. - Address employee concerns, performance issues, and operational gaps in coordination with HR and management. E. Cost Control and Compliance - Monitor controllable store costs, including utilities, supplies, manpower-related expenses, store maintenance, and other operational expenses. - Recommend and implement actions to improve store profitability, maximize operational efficiency, and minimize unnecessary costs and losses. - Ensure all stores comply with company policies, MANGO brand standards, labor and government regulations, mall or landlord requirements, and applicable retail guidelines. - Review store performance, sales, expense, and operational reports, and escalate recurring issues, risks, and compliance concerns to management. - Support the implementation of operational improvements, systems, processes, and controls to strengthen store efficiency, cost management, and overall business performance. F. Business Development and Expansion Support - Assist in evaluating potential new store locations and expansion opportunities. - Support new store openings, including manpower setup, training, inventory coordination, and operational readiness. - Coordinate with internal departments, mall administration, landlords, suppliers, and other partners as needed. - Recommend process improvements to strengthen scalability, profitability, and operational consistency. Education - Bachelor degree in Business Administration, Operations Management, Hospitality Management or any related field. Experience - Minimum of 5 years of experience in sales and operations, preferably in clothing industry. - Must have experience handling multiple stores, franchise, or branches - Strong background in sales performance management, store operations, team leadership, customer service, and cost control. - Must have working knowledge of store-level inventory controls, including receiving, storage, stock reporting, and inventory audits.