Customer Service Rep
Job Summary
We are seeking an engaged and solutions-oriented Customer Service Representative to assist customers with inquiries and provide exceptional service. The ideal candidate will resolve customer issues efficiently, maintain accurate records, and work collaboratively to enhance customer satisfaction. Requirements include BPO experience, good communication skills, and proficiency in tools like Salesforce.
Responsibilities
- Assist customers with inquiries and provide exceptional service
- Resolve customer issues efficiently and effectively
- Maintain accurate records of customer interactions and transactions
- Work collaboratively with team members to enhance customer satisfaction
Required Skills
- At least 6 months BPO experience
- Good communication skills
- Handled a retail or e-commerce account
- Proficiency in Salesforce
Job Details
Job Description:
Assist customers with inquiries and provide exceptional service.
Resolve customer issues efficiently and effectively.
Maintain accurate records of customer interactions and transactions.
Work collaboratively with team members to enhance customer satisfaction.
Requirements:
Must have at least 6 months BPO experience.
Good communication skills
Handled a retail or e-commerce account (an advantage)
Proficiency in Salesforce is a big plus