IT Tech Support

Position: IT AppTech Duties and Responsibilities: - Set up and install computer hardware, operating systems, and software applications. - Oversee and ensure the proper functioning of computer systems and network infrastructure. - Assist staff or clients by walking them through steps to configure systems or fix issues, either in person or over the phone. - Identify and fix hardware and software issues by analyzing system and network errors. - Replace defective or outdated computer components when necessary. - Deliver technical assistance, including the preparation of instructional documents and related reports. - Use written guides and diagrams to diagnose and fix problems or to set up systems. - Assist with the deployment and implementation of newly developed applications. - Create user profiles and accounts, and handle login or password-related concerns. - Provide responses to technical support requests within the designated timeframes. - Stay focused on assigned tasks until they are fully resolved or referred to external support if needed. - Manage and prioritize multiple support requests or issues concurrently. - Build and maintain effective relationships with users and other technical professionals, such as application developers. - Assess and test new technologies, providing insights based on evaluations. - Perform electrical safety inspections on computing equipment. - Take proper and timely action to address concerns raised by users, ensuring issues are resolved to their satisfaction. - Escalate unresolved technical problems to second- or third-level support teams, keeping users updated throughout the process. Qualifications: - Candidates should have at least 1-2 years experience as IT Technical Support: ticket handling and more importantly report making and analyzing - Willing to relocate or work near LIIP Binan Laguna - Willing to be trained - Shifting Schedule - Bachelor's (Required) Benefits & Compensation: - Holiday Pay - Night Differential Pay - OT Pay - With Benefits (SSS, Pagibig, Philhealth) - Company events - On-site parking - Promotion to permanent employee