Medical Billing CSR

Medical Billing Customer Support Representative Key Responsibilities: • Assist patients with inquiries related to medical billing, insurance coverage, and payment options • Handle billing concerns through calls, emails, or chat in a professional and timely manner • Investigate and resolve billing discrepancies, denied claims, and account issues • Clearly explain billing statements, insurance benefits, and available financial assistance • Maintain accurate records of customer interactions while ensuring compliance with healthcare regulations • Coordinate with internal teams to resolve complex billing concerns efficiently • Deliver high-quality customer service while meeting performance and quality standards Qualifications: • 1–2 years of experience in medical billing, healthcare revenue cycle management, or customer support • Strong problem-solving skills and ability to simplify complex billing information for patients • Excellent verbal and written communication skills • Ability to handle sensitive patient information with professionalism and confidentiality Benefits: • HMO upon Day 1 • Government Mandated Benefits • Convertible Sick Leave • Night Differential • Signing Bonus of PHP 7,500 • Company-Paid Pre-employment Medical