IT Technical Support
Job Summary
Provide technical support by troubleshooting and resolving hardware and software issues for employees or customers. Set up, configure, and maintain computers, software, networks, and technology systems. Manage network configurations, connectivity issues, and related problems such as Wi-Fi and VPN access.
Responsibilities
- Provide technical support and troubleshoot hardware and software issues
- Install, configure, and maintain computers, software, and networks
- Manage network configurations and resolve connectivity problems
Required Skills
- Hardware and software troubleshooting
- Network setup and management
- Basic IT concepts
Job Details
Technical Support: Provide assistance to employees or customers by troubleshooting and resolving hardware and software issues via phone, email, or in-person.
System Setup & Configuration: Install, configure, and maintain computers, software, networks, and other technology systems.
Network Support: Help manage network configurations, connectivity issues, and troubleshoot network-related problems (e.g., Wi-Fi issues, VPN access).
Education: A high school diploma or equivalent is often required. A degree or certification in Computer Science, Information Technology, or a related field is highly preferred (e.g., CompTIA A+, Microsoft Certified IT Professional).
Experience: Prior experience in IT support or technical roles, typically 1-3 years, is desirable. Entry-level positions may require less experience but a good understanding of basic IT concepts.