IT Technical Support
Job Summary
Provide technical support and troubleshooting for hardware and software issues while maintaining optimal system performance. Assist users with software installations, upgrades, and configurations using a ticketing system. Collaborate with team members to resolve complex technical issues and handle support requests effectively.
Responsibilities
- Provide technical support and troubleshooting for hardware and software
- Assist users with software installations, upgrades, and configurations
- Maintain and monitor IT systems for optimal performance
- Document and track support requests using a ticketing system
Required Skills
- Bachelor’s degree in Computer Science or related field
- 1–3 years of relevant IT support experience
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
Job Details
Provide technical support and troubleshooting for hardware and software issues.
Assist users with software installations, upgrades, and configurations.
Maintain and monitor IT systems to ensure optimal performance.
Document and track support requests using a ticketing system.
Collaborate with team members to resolve complex technical issues.
Requirements
Educational Qualifications: Bachelor’s degree in Computer Science or a related field.
Experience Level: 1–3 years of relevant IT support experience.
Skills and Competencies: Strong problem-solving skills and attention to detail.
Qualities and Traits: Excellent communication and interpersonal skills.
Responsibilities and Duties: Ability to work under pressure and handle multiple tasks.
Working Conditions: Availability for occasional after-hours support as needed.