Customer Service Travel Account
Job Summary
Provide exceptional customer service to clients in the travel industry. Assist customers with inquiries regarding travel itineraries, bookings, and policies. Handle customer complaints and resolve issues in a timely manner.
Responsibilities
- Provide exceptional customer service
- Assist with travel bookings and policies
- Resolve customer complaints
- Maintain interaction records
Required Skills
- 6 months BPO experience
- Excellent communication skills
- GDS experience
- Strong problem-solving skills
Job Details
Responsibilities and Duties:
- Provide exceptional customer service to clients in the travel industry.
- Assist customers with inquiries regarding travel itineraries, bookings, and policies.
- Handle customer complaints and resolve issues in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to enhance the customer experience.
- Willingness to learn and adapt to new systems and processes.
Requirements:
- Educational Qualifications: High School Diploma or equivalent.
- Experience Level: At least 6 months of BPO experience.
- Communication: Excellent communication and interpersonal skills.
- Technical Skills: GDS experience is a plus.
- Work Environment: Ability to work in a fast-paced environment.
- Personal Qualities: Strong problem-solving skills and customer-focused attitude.