After Sales Customer Service
Job Summary
The Customer Service Facilitator handles customer concerns, coordinates service requests, and supports daily operations at the service center. The role requires professional communication skills and the ability to work effectively in a fast-paced environment. Responsibilities include managing service records and maintaining strong client relationships.
Responsibilities
- Assist with customer inquiries and service requests
- Coordinate service updates with technicians
- Monitor and update service records
- Perform administrative and operational tasks
Required Skills
- Excellent communication skills
- Computer literate
- Organized and detail-oriented
- Ability to multitask under pressure
Job Details
Job Responsibilities
· Assist customers with inquiries, concerns, and service requests
· Coordinate with technicians and branches regarding service updates
· Monitor and update service records and customer transactions
· Provide quality customer service and maintain good client relationships
· Perform administrative and operational tasks as assigned
Qualifications
· Graduate of any Business or related course
· Having customer service or administrative experience is an advantage
· Good communication and interpersonal skills
· Computer literate, organized, and detail-oriented
· With a pleasing personality and professional appearance
· Flexible and adaptable to changing work demands and operational requirements
· Able to work under pressure and multitask