Healthcare Customer Service
Job Summary
We are seeking a Healthcare Customer Service representative in Makati City who is a Psychology or medical-allied course graduate. The role involves responding to member queries across various digital platforms and handling outpatient approvals. Candidates should have strong familiarity with medical terms and processes along with good communication skills.
Responsibilities
- Responds to member queries on digital platforms
- Handles Outpatient Approvals and issues LOA
- Resolves member concerns and complaints
Required Skills
- Strong familiarity in medical terms and processes
- Good communication and customer service skills
- Experience in related field or relevant OJT
Job Details
Job Responsibilities:
- Responds to various member queries captured from the digital and social media platforms of Philcare (Member Gateway, Facebook, Twitter, Email, Livechat, and Heyphil)
- Handles Outpatient Approvals to support the spill over of calls from the call centers.
- Issues Letter of Authorization (LOA) based on the authorized limits, guidelines and protocols from the captured requests of members and affiliated providers on the various digital channels
- Provides resolution on members concerns or encountered issues that may result to complaint.
- Occasional call outs to the affiliated providers requesting for call back for LOA issuance and availment related concerns
- Other tasks that may be assigned by the Department and Division Head
We're looking for individuals with:
- strong familiarity in medical terms and processes
- good communication and customer service skills
- experience in related field (but fresh graduates are welcome to apply as long as they have relevant On-the-Job training experience)
- Graduates from other degrees are also welcome as long as you have a related experience.