Call Center Representative
Job Summary
We are seeking a Customer Support Associate to handle inbound and outbound calls, assist with customer inquiries, and resolve concerns. The role requires delivering a positive customer experience while meeting quality and performance standards. Candidates must be comfortable communicating in English and willing to work onsite.
Responsibilities
- Handle inbound and outbound customer calls
- Provide accurate information and resolve issues
- Document customer interactions in the system
- Meet individual and team performance metrics
Required Skills
- Good to excellent English communication skills
- Basic computer navigation and typing skills
- Customer service or call center experience (advantage)
- Willingness to work onsite
Job Details
Key Responsibilities
- Handle customer inquiries and concerns through phone calls.
- Provide accurate information about products, services, and account-related concerns.
- Resolve customer issues in a professional and timely manner.
- Document customer interactions accurately in the system.
- Follow company policies, call handling procedures, and quality standards.
- Meet individual and team performance metrics.
Qualifications
- Atleast High School, Senior High School, or College graduate.
- Good to excellent English communication skills.
- Comfortable speaking with customers over the phone.
- Basic computer navigation and typing skills.
- Customer service or call center experience is an advantage but not required.
- Willing to work onsite
Benefits
- Competitive salary
- Performance-based incentives
- Paid training
- HMO and government-mandated benefits
- Opportunities for career growth and development