Call Center Agent
Job Summary
We are seeking a Customer Support Associate to handle inbound and outbound calls and provide exceptional customer service. The role involves assisting customers, resolving concerns, and delivering a positive experience while meeting performance standards. Candidates should have good communication skills and be comfortable speaking over the phone.
Responsibilities
- Handle inbound and outbound customer calls
- Resolve customer issues professionally and promptly
- Document customer interactions accurately
- Meet performance metrics and quality standards
Required Skills
- Good to excellent English communication skills
- Comfortable speaking over the phone
- Basic computer navigation and typing skills
Job Details
Key Responsibilities
- Handle customer inquiries and concerns through phone calls.
- Provide accurate information about products, services, and account-related concerns.
- Resolve customer issues in a professional and timely manner.
- Document customer interactions accurately in the system.
- Follow company policies, call handling procedures, and quality standards.
- Meet individual and team performance metrics.
Qualifications
- Atleast High School, Senior High School, or College graduate.
- Good to excellent English communication skills.
- Comfortable speaking with customers over the phone.
- Basic computer navigation and typing skills.
- Customer service or call center experience is an advantage but not required.
- Willing to work onsite
Benefits
- Competitive salary
- Performance-based incentives
- Paid training
- HMO and government-mandated benefits
- Opportunities for career growth and development