IT Technical Support
Job Summary
The IT Technical Support role ensures the smooth operation of the organization's technology infrastructure by troubleshooting hardware, software, and network issues. Professionals in this position provide vital support to end-users to enhance system performance and overall productivity. The ideal candidate must be a 4-year graduate with complete background in first-level technical support.
Responsibilities
- Diagnose and troubleshoot technical problems
- Maintain and update documentation of support procedures
- Assist in deployment and installation of new technology
- Collaborate with teams to optimize IT processes
Required Skills
- 4 year graduate of IT or relevant courses
- First-level support for hardware, software, and network
- Experience in ODOO system is an advantage
Job Details
Must be 4 year graduate of IT or other relevant courses.
With complete background handling first-level support for hardware, software, and network issues.
Diagnose and troubleshoot technical problems, ensuring timely resolutions.
Maintain and update documentation of support procedures and technical configurations.
Assist in the deployment and installation of new technology solutions and upgrades.
Collaborate with cross-functional teams to improve and optimize IT processes and tools.
Experience in ODOO system (Enterprise Resource Planning/ERP) is an advantage