Healthcare CSR

Duties and Responsibilities: - Maintain time-service, quality and production goals using good work queue management and customer service skills - Maintain a high level of customer service skills - Present a friendly and professional demeanor - Protect the security of medical records to ensure that confidentiality is maintained, in observance of the HIPAA Compliance Policy - Handles a high volume of continuous telephone calls and gathers needed information in a timely manner. Method of transmission can either be inbound or outbound. - Performs multiple tasks simultaneously - Perform both individually and as a team to meet daily production expectations - Use appropriate judgment in upward communication regarding customer issues - Display excellent verbal and written English language skills, particularly strong business writing skills - Display ability to use the computer with windows, including MS office applications, electronic mail, internet Job Requirements - At least 6 months of any BPO experience, medical/healthcare or outbound experience is a plus (but not required) - HS or SHS graduates are acceptable to apply as long as they have BPO experience - Willing to work for night shift schedule, weekends off - Willing to work in Bridgetowne, QC - Can start ASAP