Telco Customer Service Agent
Job Summary
Foundever is hiring a Telco Customer Service Agent in Alabang. This role involves handling inbound and outbound customer contacts, managing billing and rate plan inquiries, and providing technical support. The position welcomes fresh graduates and applicants with or without BPO experience.
Responsibilities
- Handle inbound and outbound customer contacts
- Manage billing, rate plan questions, and changes
- Provide technical support and troubleshooting for data products and services
- Process sales and addition of new lines of service
Required Skills
- Good English communication skills
- Basic computer usage and internet navigation
- At least 6 months BPO experience (for High School Graduates) or no experience required (for SHS, College Level, and Graduates)
Job Details
As a Telco Customer Service Representative you are expected to handle inbound and/or outbound customer contacts for the project including, but not limited to, questions on products and or customer service support including billing and rate plan questions and changes, customer retention, upsells, data product and service technical support, troubleshooting, sales and addition of new lines of service.
Qualifications:
- At least 6 months BPO experience for High School Graduates
- No experience required for Senior High School Graduates, College Level, and College Graduates
- Basic knowledge of computer usage and internet navigation
- Willing to work in Alabang, Muntinlupa
- Can communicate in English