Customer Service Representative Healthcare
Job Summary
Join our team as a Customer Service Representative for a Healthcare account in Mandaluyong City. You will be responsible for managing customer inquiries, resolving complaints, and providing effective solutions while navigating multiple systems. This role requires BPO experience and the ability to work shifting schedules in an onsite setting.
Responsibilities
- Navigate multiple tools and databases
- Resolve customer complaints professionally
- Identify and address customer needs
Required Skills
- 1 year BPO experience
- Healthcare account knowledge
- Shifting schedule flexibility
- Onsite work capability
Job Details
Job Requirements:
• Must have at least 1 year of BPO experience (Healthcare account).
• At least SHS graduate. College undergrads are also welcome to apply!
• Ability to work on shifting schedules, including night shifts, weekends, and holidays.
• Amenable to work 100% onsite
Responsibilities:
• Switch between multiple tools, databases, and websites quickly while talking to a customer.
• Handle complaints professionally and try to solve them on the first contact.
• Listen carefully to understand the customer’s needs and provide the right solutions.
Benefits at a Glance:
• Competitive basic salary + night differential pay.
• Paid training and professional development.
• Career growth opportunities.