Receptionist

I. Principal Purpose of Job (Job Summary) The Receptionist is responsible for assisting visitors, unit owners, guests, and customers by responding to their queries and concerns. II. Job Duties & Responsibilities - Sees to it that the lobby/office premises are checked properly at the start of the day’s work; - Ensures that residents and guest’s requests are acted upon immediately; - Handles residents and guest items, mail, parcels, and packages according to prescribed procedure; - Monitors all visitors for the day and their arrival and departure time; - Ensures the smooth and effective flow of operation at the lobby throughout the day; - Takes down and receives messages for residents and arriving guests and sees to it that they are relayed accordingly; - Provides accurate information regarding the Condominium services and facilities; - Provides concierge services such as taxi service, car rental, courier services, entertainment and leisure guide, newspaper etc., to unit owners and tenants; - Performs related duties and responsibilities as may be assigned from time to time. - Maintain lobby upkeep at all times. - Provide concierge services to all unit owners and tenants as per the property’s house rules and regulations. - Receive mails, parcels, and other document. - Ensure that unit owners’ requests/complaints are being handled as per property procedures III. Job Specification - High School graduate of legal age/College graduate of any business, hospitality management, or office administration; - With at least 1-year of experience in front desk operations, reception, customer service, or administrative support; - Must be able to communicate effectively in both English and Chinese (Mandarin); - Flexible and fast in picking up instructions; - Personable with excellent oral and written communication skills; - Computer proficient; - Willing to be assigned in Binondo.