Customer Service Representative
Job Summary
The Customer Service Representative will manage inbound and outbound inquiries via phone, email, and chat. The role involves providing accurate product information and resolving customer complaints professionally. Success is measured by meeting performance targets and maintaining high levels of customer satisfaction.
Responsibilities
- Manage inbound and outbound customer inquiries
- Resolve customer concerns and complaints
- Process orders and documentation
- Meet performance and service standards
Required Skills
- Excellent communication skills
- Problem-solving and multitasking
- Computer literacy (MS Office)
- Customer service orientation
Job Details
Qualifications:
- At least Senior High School or College Graduate
- With experience (Customer Service experience is an advantage)
- Excellent verbal and written communication skills
- Good problem-solving and multitasking skills
- Computer literate and familiar with MS Office, email, and chat platforms
- Strong customer service orientation
- Patient, professional, and detail-oriented
- Willing to work on shifting schedule (if required)
Duties and Responsibilities:
- Handle inbound and outbound customer inquiries via phone, email, or chat
- Provide accurate information about products and services
- Resolve customer concerns and complaints in a timely and professional manner
- Process orders, forms, and requests
- Document customer interactions and maintain records
- Coordinate with other departments to resolve issues
- Meet performance targets and service level standards
- Ensure high level of customer satisfaction at all times