Clinical Health Professional

Responsibilities: - Responsible for delivering outstanding customer service - Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed - Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints - Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures - Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call - Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service - Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies - Manipulate systems and escalate issues to the appropriate personnel for final resolution Requirements: - At least 1 year(s) of working experience in the related field is required for this position - Candidate must possess at least a Bachelor's/College Degree on Nursing - Non-Executive specializing in Healthcare - Nurse/Medical Support and Assistant or equivalent - Required skill(s): Customer Service Experience, Nursing Experience both clinical/hospital background - Required certification(s): PH/US active licenses - Required language(s): English Additional Requirements: Education and Experience - Must possess strong interpersonal techniques: is positive, pleasant, respectful and customer focused - Must possess a good command of the English language, including excellent enunciation and grammar - Ability to retain detailed important information and/or instruction - Ability to solve complex problems in a Customer Service oriented environment - Ability to comprehend, capture and interpret basic customer information - Ability to exercise emotional sensitivity to customer needs and challenges - Professional attitude, enthusiastic and reliable. Sound knowledge of telephone etiquette - BS Nursing Graduate - Has active licence/s for both PH/US (any state) - Must have 1 year clinical/hospital experience Working Details: - Must be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24/7 work environment - Amenable to work in Quezon City site - Temporary WFH opportunity