Customer Service Representative
Job Summary
Respond to customer inquiries and resolve complaints professionally via phone, email, or chat. Maintain accurate records of customer interactions and transactions using CRM systems. Handle high-pressure situations effectively while utilizing strong communication skills.
Responsibilities
- Respond to customer inquiries via phone, email, or chat
- Resolve customer complaints and provide solutions
- Maintain accurate records using CRM systems
Required Skills
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Ability to handle high-pressure situations and multitask
Job Details
Respond to customer inquiries via phone, email, or chat in a professional and timely manner. Resolve customer complaints by identifying issues and providing appropriate solutions. Maintain accurate records of customer interactions and transactions using CRM systems. High school diploma or equivalent; additional education or certifications in customer service is a plus. Excellent verbal and written communication skills. Ability to handle high-pressure situations and multitask effectively.