Airfreight Customer Service
Job Summary
The Airfreight Customer Service representative is responsible for managing airfreight documentation, communicating with local and foreign clients, and coordinating cargo processes. The role requires proficiency in airfreight operations, IATA regulations, and effective professional communication. The successful candidate will handle manifests, pricing negotiations, and import/export record maintenance.
Responsibilities
- Encoding and sending manifests
- Communicating with clients and foreign agents
- Preparing shipping documents and clearances
- Facilitating cargo transfer and loading
- Maintaining export and import records
- Negotiating pricing with airlines
Required Skills
- 2 years airfreight experience
- Computer literacy
- Proficiency in English
- Knowledge of IATA regulations
- Understanding of Incoterms
- Strong interpersonal skills
Job Details
Qualification Requirements:
- Education: Graduate of any four-year college course
- Experience: 2 years airfreight experience
- Skills: Computer literate, Interpersonal Skills, Communication Skills
- Good communication skills to local and foreign clients
Duties and Responsibilities:
- Know how to do MANIFEST (encoding and sending manifest)
- Know how to communicate with clients proficiently
- Communicate with foreign agents proficient in English
- Prepares all documentary requirements
- Processes/licenses/clearances required by different government and private agencies
- Facilitates cargo transfer and loading
- Prepares shipping documents
- Maintains export and import records and files
- Picks up or receives all incoming airway bills
- Knowledgeable in pricing-can negotiate with airlines
- Knows IATA regulations and incoterms