Customer Service Representative
Job Summary
This is a Customer Service Representative position responsible for handling calls, managing customer complaints, and coordinating with various business units. The role requires preparing reports, processing bookings, and managing customer interactions via multiple channels. Candidates must be willing to work onsite in Pasay or Pier Tondo on a shifting schedule.
Responsibilities
- Efficient Call Handling and logging
- Coordination with business units and branches
- Prepare daily, weekly, and monthly reports
- Handle customer complaints and resolutions
- Manage bookings and cancellations
- Handle emails and social media inquiries
Required Skills
- 4 years college graduate
- Well converse in English and Tagalog
- Resilient and can work under pressure
Job Details
Virtual Process | No Exam
Responsibilities:
1. Efficient Call Handling
2. Properly log calls in the Call Log System
3. Coordination with other Business Units and branches
4. Prepares and submits daily, weekly, and monthly reports
5. Provides adequate information per unit
6. Handles customer complaints and provides possible resolution whenever necessary
7. Handle escalated customer complaints and complex issues that require in-depth problem solving
8. Facilitates bookings request and cancellations
9. Manage walk-in customers and can duty at Pier site or branches
10. Handles and answers emails and social media
Qualifications:
- 4 years college graduate
- Amenable to report onsite in Double Dragon, Pasay or Pier Tondo
- Well converse in English and Tagalog
- Willing to work in a shifting schedule
- Resilient and can work under pressure
- Can start ASAP