Customer Service Representative
Job Summary
We are seeking a dedicated Customer Service Representative to handle inbound and outbound customer calls and resolve inquiries professionally. The ideal candidate will possess at least 24 months of BPO experience with 6 months of TSR experience. This is an onsite role requiring strong communication skills and the ability to start immediately.
Responsibilities
- Handle inbound and outbound customer calls
- Provide accurate information about products and services
- Resolve customer inquiries and complaints
- Document interactions in the database
- Collaborate to meet performance targets
Required Skills
- At least 24 months BPO experience
- 6 months TSR experience
- Good to excellent communication skills
- Willingness to work onsite
Job Details
Handle inbound and outbound customer calls professionally.
Provide accurate information regarding products and services.
Resolve customer inquiries and complaints effectively.
Document all interactions in the database.
Work collaboratively with team members to meet performance targets.
Participate in ongoing training and development.
Requirements:
• High School Graduate / SHS Graduate / College Level with atleast 24mos BPO experience with 6mos TSR experience
• Amenable to Work Onsite and Start Asap
• Good to Excellent in communication skills