Customer Service Representative
Job Summary
We are seeking a Customer Service Representative to handle customer inquiries via phone, email, and chat while ensuring accurate information and efficient problem resolution. The ideal candidate should maintain customer records, collaborate with the team, and meet performance metrics consistently. This position is open to fresh graduates and students with a high school diploma and strong English proficiency.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues efficiently and empathetically
- Document interactions and maintain customer records
- Meet performance metrics and targets consistently
Required Skills
- Proficient in English
- Strong customer service skills
- Excellent communication skills
- Problem-solving attitude and empathy
Job Details
Respond to customer inquiries via phone, email, and chat.
Provide accurate information about products and services.
Resolve customer issues efficiently and empathetically.
Document interactions and maintain customer records.
Collaborate with team members to improve service quality.
Meet performance metrics and targets consistently.
Educational Qualifications: High/Senior High School diploma required.
Experience Level: Fresh graduates or students welcome.
Skills and Competencies: Proficient in English, strong customer service skills.
Qualities and Traits: Excellent communication skills, patience, problem-solving attitude, and empathy.