Customer Service Representative
Job Summary
We are seeking a Customer Service Representative to handle inbound and outbound customer inquiries professionally. The ideal candidate will provide accurate information, resolve customer concerns, and ensure high-quality service delivery. Qualifications include a college degree, at least 6 months of BPO CSR experience, and good communication skills.
Responsibilities
- Handle inbound and outbound customer inquiries
- Provide accurate information and resolve concerns
- Document interactions and escalate complex issues
- Meet performance metrics
Required Skills
- College Graduate
- 6+ months BPO CSR experience
- Good English communication skills
- Problem-solving and attention to detail
- Basic computer literacy
Job Details
Job Responsibilities:
Handle inbound and/or outbound customer calls, emails, or chat inquiries in a professional and timely manner.
Provide accurate information, resolve customer concerns, and ensure high-quality service delivery.
Document customer interactions and transactions in the system following company guidelines.
Escalate complex issues to the appropriate department when necessary.
Maintain a positive and empathetic attitude towards customers at all times.
Meet or exceed performance metrics such as customer satisfaction, response time, and resolution rate.
Qualifications:
College Graduate
Minimum of 6 months Customer Service Representative (CSR) experience in a BPO industry.
Good communication skills in English, both verbal and written.
Strong problem-solving skills and attention to detail.
Ability to work under pressure and adapt to fast-paced environments.
Basic computer literacy and familiarity with customer service software
Willing to work in shifting schedules, including weekends and holidays if required.