Customer Service Representative

CSR - NON VOICE (Up to 45k) / Advanced Customer Support WHAT WE’RE LOOKING FOR We’re seeking exceptional customer support professionals who have: - Excellent verbal & written communication skills - 2+ years of customer service experience - Proven experience handling escalations and complex customer concerns - Strong judgment and confidence managing sensitive & high-risk interactions - The ability to work with confidential information while maintaining professionalism and empathy - Amendable to work fully onsite WHAT YOU’LL DO You’ll be trusted to manage some of our most complex and sensitive customer cases through chat and email, including: - Money movement & transaction concerns - Identity verification - Fraud-related cases - Account integrity & security - Regulatory compliance matters - Social media escalations - Press & high-risk customer escalations This is more than traditional customer support — you’ll be part of the team trusted to navigate high-impact situations where accuracy, discretion, and sound judgment matter. YOUR EXPERIENCE IS A PLUS Candidates with experience in any of these areas are highly encouraged to apply: - Banking - Fintech / Financial Services - Regulated Industries - Fraud Prevention - Identity Verification / KYC - Compliance - CRM Platforms