E-Commerce Key Account Manager
Job Summary
The E-Commerce Key Account Manager serves as the primary client PIC and business owner for assigned accounts, driving sales performance, managing client relationships, and ensuring cross-functional execution. This role combines commercial ownership, project management, and e-commerce expertise to position each account for healthy growth. Ideal candidates bring 4–6 years of relevant commercial experience and strong analytical capabilities.
Responsibilities
- Manage client relationships and act as primary strategic partner
- Drive overall commercial health and sales performance metrics
- Coordinate cross-functional execution of account priorities
- Leverage e-commerce and marketplace expertise across platforms
Required Skills
- 4–6 years in e-commerce or account management
- Expertise in Shopee, Lazada, TikTok Shop, and Shopify
- Strong commercial, analytical, and project management mindset
- Excellent client-facing communication skills
Job Details
The E-Commerce Key Account Manager is the primary client PIC and business owner for assigned accounts, responsible for managing the client relationship, driving account objectives and sales performance, and ensuring all client priorities are executed effectively across internal teams.
Key Responsibilities:
Client & Account Management
- Serve as the primary PIC and strategic partner for assigned clients.
- Build strong, trusted client relationships through clear and proactive communication.
- Develop a strong understanding of each client’s business objectives, priorities, product portfolio, and commercial targets.
- Translate client objectives into clear internal priorities, deliverables, and action plans.
- Lead client meetings, performance reviews, campaign discussions, and regular updates.
- Manage expectations, timelines, issues, and escalations proactively.
- Identify opportunities and concerns before they become client issues.
Commercial & Performance Ownership
- Own the overall commercial health and sales performance of assigned accounts.
- Monitor sales, traffic, conversion, AOV, UPT, inventory availability, and other relevant KPIs.
- Identify performance gaps and opportunities and drive the necessary actions across teams.
- Ensure inventory and assortment are sufficient to support sales targets, campaigns, and growth opportunities.
- Track performance against client targets and ensure corrective actions are implemented when accounts fall behind.
Cross-Functional Project Management
- Project manage all client priorities and deliverables from brief through execution.
- Coordinate across Digital Marketing, Commercial, Operations, Customer Service, Warehouse, and Creatives to ensure account priorities and deliverables are executed on time.
- Establish clear owners, timelines, dependencies, and next steps.
E-Commerce & Marketplace Expertise
- Maintain strong working knowledge of Shopee, Lazada, TikTok Shop, Zalora, Shopify, and other relevant e-commerce platforms.
- Stay current on marketplace developments, trends, policies, tools, programs, and commercial opportunities.
Requirements:
- 4–6 years of experience in e-commerce, account management, marketplace management, retail, or a related commercial role, with at least 2 years in a client-facing or account ownership capacity.
- Strong working knowledge of Shopee, Lazada, TikTok Shop, Zalora, and Shopify.
- Strong commercial and analytical mindset.
- Strong project management and organizational skills.
- Excellent client-facing communication and relationship management skills.