IT Specialist
Job Summary
Provides technical support to all ACCESS-TB employees by setting up hardware, configuring software, and maintaining network systems. Troubleshoots and resolves various hardware, software, and network issues to ensure smooth daily operations. Conducts testing, maintenance, and technical evaluations of new technologies.
Responsibilities
- Set up and configure desktops, laptops, and printers
- Install, configure, and maintain firewalls, antivirus, Internet, LAN/WLAN, and servers
- Troubleshoot and resolve hardware, software, and network issues
- Test and evaluate new technologies and conduct electrical safety checks
Required Skills
- Bachelor's degree in Computer Science, IT, or related courses
- 1-2 years of technical support experience
- Knowledge of Fortinet Management and Cisco Networking Devices
- Familiarity with G-Suites, Windows Servers, and Active Directory
Job Details
JOB SUMMARY
Provides Technical Support to all ACCESS-TB employees
DUTIES AND RESPONSIBILITIES
1. Sets up and configures desktops, laptops, and printers
2. Installs and configures computer software
3. In charge of the installation, configuration, monitoring, and maintenance of firewall and antivirus software
4. In charge of the installation, configuration, monitoring, and maintenance of Internet, LAN/WLAN, and servers
5. Provides office application support
6. Troubleshoots and resolves issues with hardware, software, and network
7. Identifying hardware and software solutions
8. Troubleshooting technical issues
9. Diagnosing and repairing faults
10. Resolving network issues
11. Installing and configuring hardware and software
12. Speaking to customers to quickly get to the root of their problem
13. Providing timely and accurate customer feedback
14. Talking customers through a series of actions to resolve a problem
15. Following up with clients to ensure the problem is resolved
16. Replacing or repairing the necessary parts
17. Supporting the roll-out of new applications
18. Providing support in the form of procedural documentation
19. Managing multiple cases at one time
20. Testing and evaluating new technologies
21. Conducting electrical safety checks on equipment
MINIMUM QUALIFICATION GUIDELINES
Education : Bachelor’s degree in Computer Science, Information Technology, or related programs/courses
Experience : At least 1-2 years’ experience as technical support
Other / Special Skills : Knowledge on Fortinet Management, Cisco Networking Devices, G-Suites, Windows Servers, Active Directory.
Area of Assignment: Citynet Central, Mandaluyong City
Contract Type: Project-Based (until December 31, 2026)