Customer Service Representative

JOB DESCRIPTION – CUSTOMER SERVICE REPRESENTATIVE As a Customer Service Representative, you will be responsible for assisting customers with their inquiries, concerns, and requests while providing a positive and professional customer experience. Key Responsibilities: - Handle customer inquiries through phone, chat, or other communication channels. - Provide accurate information regarding products, services, accounts, and processes. - Resolve customer concerns and complaints professionally and efficiently. - Assist customers with account-related requests and basic troubleshooting. - Document customer interactions and update account information when needed. - Follow company policies, procedures, and quality standards. - Meet established performance and customer service goals. - Coordinate with other teams when concerns require further assistance. - Maintain professionalism and a positive attitude in every customer interaction. Qualifications: - Good English communication skills. - Customer service experience is an advantage but not always required. - Willing to work onsite in Bridgetowne, Quezon City. - Willing to work on a shifting schedule, including weekends or holidays when required. - Must be willing to undergo training and meet account-specific requirements. - Applicants with or without BPO experience may apply, depending on the account.