Customer Service Sales Representative
Job Summary
The Customer Service Representative (Sales) will handle inbound and outbound calls to provide product information and support. The role focuses on meeting sales targets through effective upselling, cross-selling, and professional customer engagement. You will manage customer interactions, process orders, and maintain accurate records within CRM systems to ensure high-quality service delivery.
Responsibilities
- Handle inbound/outbound calls
- Upsell and cross-sell products
- Process orders and payments
- Maintain CRM documentation
- Meet sales KPIs
Required Skills
- 3 months–2 years BPO experience
- Strong communication skills
- Sales target orientation
- CRM familiarity
- Problem-solving and negotiation
Job Details
Job Title: Customer Service Representative (Sales)
Location: BGC, Taguig Onsite
Job Type: Full-Time
Key Responsibilities
- Handle high-volume inbound and/or outbound customer calls professionally.
- Provide accurate information about products, services, billing, and promotions.
- Identify customer needs and recommend suitable products or service upgrades.
- Upsell and cross-sell during service interactions to achieve revenue targets.
- Convert inquiries into successful sales using approved scripts and sales techniques.
- Process orders, payments, renewals, cancellations, and service requests efficiently.
- Maintain accurate documentation in CRM and internal systems.
- Meet and exceed KPIs such as sales targets, conversion rate, AHT, CSAT, and quality scores.
- Resolve customer concerns while maintaining professionalism and empathy.
- Follow compliance, data protection, and company policies.
- Participate in product knowledge and sales training sessions.
- Collaborate with team leaders and quality analysts to improve performance.
Requirements
- 3 months–2 years of BPO, call center, customer service, or sales experience preferred.
- Strong communication skills (verbal and written).
- Proven ability to meet or exceed sales targets.
- Good listening, negotiation, and problem-solving skills.
- Basic computer proficiency and familiarity with CRM systems.
- Ability to work in a fast-paced, target-driven environment.
- Willingness to work in shifting schedules, weekends, and holidays if required.
- Strong customer focus with a positive and professional attitude.