IT Technical Support
Job Summary
Provide comprehensive technical support for end-user devices, hardware, software, and network components across multiple locations. Troubleshoot and resolve incidents through remote and on-site support to ensure smooth system operations. Monitor and manage complaint ticketing systems while adhering to service level agreements.
Responsibilities
- Provide incident and request management support for end-user devices
- Troubleshoot hardware, software, LAN components, and peripherals
- Supervise complaint ticketing systems and ensure timely resolution
- Monitor and repair IT and office equipment
Required Skills
- Experience in Windows and non-Windows operating environments
- Proficiency in remote access support tools
- At least 1 year of relevant work experience
- Ability to perform field work across multiple locations
Job Details
AMENABLE TO WORK IN MULTIPLE WORK LOCATIONS SUCH AS IN PANGASINAN AND NCRFIELD WORKAS TECHNICAL SUPPORT
Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
Experience in Windows & non-Windows Operating environment
Recommend and apply solutions, including on-site repair for remote users
Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
Determine and execute system reconfiguration needs.
Establish end user service level agreements.
Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
Supervise complaint ticketing system and follow timely resolution of all work orders.
Demonstrated ability to provide user support by means of remote access tools.
Provide status update to the ticketing tools in a timely manner.
Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.
Amenable to work in multiple work locations such as in Pangasinan and NCR
Can start ASAP
With at least 1 year work experience