IT Technical Support

Technical Support: Respond to technical inquiries and resolve issues related to hardware, software, and network systems. Troubleshooting: Diagnose and troubleshoot problems with computers, printers, operating systems, and other IT-related equipment. User Assistance: Provide on-site or remote support for employees experiencing technical difficulties. Software Installation & Configuration: Install and configure software applications, updates, and patches on user systems. Network Support: Assist with network issues, including connectivity problems, Wi-Fi troubleshooting, and VPN setup. Maintenance & Repairs: Perform routine maintenance on IT systems, including updates and repairs for hardware and software. Documentation: Maintain records of support requests and solutions, including troubleshooting steps, problems resolved, and feedback from users. Training: Provide training to users on system usage, best practices, and new technologies. Collaboration: Work closely with other IT staff to ensure systems are functioning optimally and that internal security protocols are followed. Escalation: Escalate complex issues to higher-level technical teams when necessary. Education: Associate’s degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred). Experience: Proven experience in IT support, help desk, or related technical field. Skills: Strong knowledge of computer systems, hardware, and software. Experience with troubleshooting operating systems (Windows, macOS, Linux). Knowledge of network configurations and basic networking protocols (TCP/IP, DNS, DHCP). Familiarity with remote support tools and ticketing systems. Excellent communication and customer service skills. Ability to prioritize tasks and handle multiple issues simultaneously.