Chat Support Representative
Job Summary
Step into a Great Place for a Great Career as a Customer Support Representative handling inbound chat and email channels. About 80% of your work will be non-voice, with occasional calls to ensure every customer gets the help they need. You will resolve customer inquiries and concerns efficiently while delivering top-notch service in a growth-driven environment.
Responsibilities
- Handle non-voice chat and email support along with occasional inbound calls
- Resolve customer inquiries efficiently and achieve productivity targets
- Educate customers on client offerings and build genuine connections
Required Skills
- At least 18 years old with completed high school/senior high school
- Strong English communication skills
- BPO experience is a plus
- Ability to work shifting schedules
Job Details
As a Customer Support Representative in our Work In-Office Non‑Voice account, you’ll be the friendly problem‑solver behind our chat and email channels—helping customers feel heard, supported, and valued. About 80% of your work will be non‑voice, with occasional calls to ensure every customer gets the help they need. If you love assisting people, enjoy clear and thoughtful communication, and thrive in a lively, growth‑driven environment, this role is your chance to make a real impact as an iQorian.
We're looking for #iQorians to:
- Jump on inbound calls with a burst of energy and a big smile.
- Reach out with inbound calls, spreading the same energy and enthusiasm.
- Forge genuine connections with clients, customers, and teammates, building trust and reliability.
- Dive into our goals, aiming to meet or even surpass our call center's benchmarks, all while delivering top-notch service.
- Hit our productivity and quality targets like a pro.
- Own each customer's needs and issues, aiming to fix things on the first call.
- Be a customer service superhero, resolving inquiries and concerns efficiently and with a personal touch.
- Educate our customers on what our client offers, making every call an opportunity to shine.
Join us and enjoy the awesome benefits and exclusive perks of being an #iQorian:
- Boost your earnings with bigger basic pay and skills premium pay
- Enjoy peace of mind with HMO coverage.
- Your hard work pays off. with Quarterly Appraisals and Monthly Performance Incentives.
- Find work-life balance with up to 30 days of paid leave, 21 days convertible to cash.
- Maximize your income with non-taxable meal and transportation allowances
- Boost your earnings with night differentials while working late hours.
- Secure your future with Group Life Insurance
- Stay well with an onsite clinic and free emergency medicine – health is wealth.
- Embrace a healthier lifestyle with our wellness programs – because self-care is key.
Join the #iQorian squad if you:
- Are 18 years or older, ready to dive into the action!
- Have completed high school/senior high school – you're on your way!
- Rock those English communication skills – talk the talk, walk the walk.
- Bring BPO experience to the table – bonus points!
- Embrace the hustle of shifting schedules – we keep it dynamic!