Customer Service Clerk
Job Summary
The Customer Service Clerk will respond to customer inquiries, process orders, and handle billing issues while maintaining accurate customer records. The role involves resolving customer complaints, coordinating with other departments for timely delivery, and managing product returns. Additionally, the clerk will prepare feedback reports and support team goals for overall customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person
- Process orders and handle billing and payment issues
- Resolve customer complaints and manage returns
- Maintain accurate customer records and update databases
- Coordinate with other departments for timely delivery
Required Skills
- Customer service and communication
- Order processing and billing
- Data management and record keeping
- Problem solving and complaint resolution
Job Details
Respond to customer inquiries via phone, email, and in-person.
Process orders and handle billing and payment issues.
Maintain accurate customer records and update databases.
Resolve customer complaints and escalate issues when necessary.
Coordinate with other departments to ensure timely delivery of products and services.
Assist in developing and implementing customer service policies and procedures.
Provide information about products and services to customers.
Manage returns and exchanges according to company policies.
Prepare reports on customer feedback and service metrics.
Support team members in achieving customer satisfaction goals.