Travel Customer Service
Job Summary
We are looking for experienced and customer-focused professionals to join our Global Business Travel (GBT) Account as a Global Business Travel Customer Service Associate. In this role, you will assist corporate clients with their business travel arrangements, reservations, and expense management while ensuring a smooth and hassle-free travel experience. You will handle travel-related concerns professionally and efficiently, coordinating with airlines, hotels, and other providers.
Responsibilities
- Assist corporate clients with flight and hotel reservations
- Manage changes, cancellations, and rebooking requests
- Provide support for corporate travel policies and expense management
- Coordinate with airlines, hotels, and travel providers
Required Skills
- 24 months of Global Business Travel (GBT) experience
- Experience in corporate travel bookings and expense management
- Good verbal and written communication skills
- Strong customer service and problem-solving skills
Job Details
Key Responsibilities
- Assist corporate clients with flight reservations, hotel bookings, and other business travel arrangements.
- Manage changes, cancellations, and rebooking requests for travel reservations.
- Provide support for corporate travel policies, booking procedures, and expense management inquiries.
- Handle travel-related concerns professionally and efficiently.
- Coordinate with airlines, hotels, travel providers, and other relevant parties when necessary.
- Ensure accurate booking information and proper documentation of transactions.
- Resolve customer issues while maintaining high standards of customer service.
- Follow company procedures, client requirements, and applicable corporate travel policies.
Qualifications and Requirements
- At least 24 months of Global Business Travel (GBT) experience.
- Must have experience handling corporate travel, travel bookings, and expense management.
- Knowledge of business travel arrangements, reservations, and travel-related processes.
- Good verbal and written communication skills.
- Strong customer service, problem-solving, and organizational skills.
- Ability to manage multiple requests and work in a fast-paced environment.
- Willingness to comply with the account's work schedule and employment requirements.
Compensation and Benefits
- Monthly Salary Package: ₱33,000–₱45,000
- Sign-On Bonus: ₱100,000
- Opportunity to work in the Travel & Hospitality industry.
- Career growth opportunities in corporate travel and customer support.
- Opportunity to apply and enhance your existing global business travel expertise.