Order Customer Service Manager

Role: Order and Customer Service Manager Work Arrangement: Work from Office Schedule: Morning Shift Job Description: The primary responsibility of this role is to manage daily order processing and coordinate deliveries with third-party warehouses and logistics partners. This position requires strong customer service, data entry, and communication skills. You’ll work closely with customers via email and phone, as well as collaborate with our national sales team. A high level of attention to detail, efficiency, and the ability to manage multiple tasks simultaneously is essential. An interest in the coffee industry is a plus, but not required. Key Responsibilities: - Process and manage orders using cloud-based systems - Coordinate order deliveries with multiple warehouses and freight providers - Manage internal delivery schedules - Handle incoming office calls - Maintain and update the customer database Requirements: - Experience in logistics and inventory management - Strong data entry experience - Proficiency in Excel - Solid computer skills, particularly in a Mac environment - Excellent communication skills, with strong English proficiency (phone, email, and in-person) - Experience using cloud-based software - The ability to meet tight daily deadlines - Strong problem-solving and organisational skills Perks & Benefits: - Comprehensive health and life insurance - Up to 24 leave credits per year - Flexible leave credits - Annual Performance Review with Salary Increase - Company-provided PC/Laptop and fiber internet connection - Weekly office perks (Free Coffee, Meals and Beer Fridays) - Mental Wellness Employee Assistance program - Employee Share Units program