Customer Service Representative
Job Summary
Tessera Holdings OPC is seeking a Customer Service Representative to welcome clients, handle inquiries, and assist with daily store operations. The role requires coordinating across departments, maintaining accurate records, and providing administrative support. Ideal candidates will have strong communication skills and relevant experience in customer service or administrative roles.
Responsibilities
- Handle customer inquiries and appointments
- Assist with daily store operations
- Coordinate with internal departments
- Provide administrative support
Required Skills
- Excellent communication and interpersonal skills
- Strong customer service and multitasking skills
- Proficient in Microsoft Office / Google Workspace
- Professional, organized, and detail-oriented
Job Details
KEY RESPONSIBILITIES
- Welcome and assist customers professionally and provide personalized service.
- Handle customer inquiries, appointments, requests, concerns, and follow-ups.
- Assist with daily store operations, showroom readiness, client visits, and transactions.
- Coordinate with Sales, Production, Marketing, Finance, and other departments to ensure customer requests are properly handled.
- Maintain accurate customer records, schedules, documents, and pending requests.
- Provide administrative and coordination support to the Store Manager or Management when needed.
- Handle VIP clients and sensitive customer concerns with professionalism and discretion.
- Ensure timely follow-up and completion of customer and administrative tasks.
- Perform other related duties as assigned by Management.
QUALIFICATIONS
- Bachelor's degree in Business, Marketing, Hospitality, Communications, or related field preferred.
- 1–3 years of experience in Customer Service, Store Assistant, Executive Assistant, Front Office, or similar roles.
- Store Assistant or Executive Assistant experience is an advantage.
- Excellent communication and interpersonal skills.
- Professional, organized, proactive, and detail-oriented.
- Strong customer service and multitasking skills.
- Proficient in Microsoft Office / Google Workspace.
- Able to handle confidential information with discretion.